Prepare for your examinations with a set of multiple choice questions (MCQs) related to Employability Skills – Customer Service for All ITI Trades.

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Customer Service

A person who buys a product is a ________. Student Customer Seller Servicer

Service given to the customer before during or after a purchase is ____. Customer service Auto Service Management Service None

Growth of business is based on how you _____ customers . Talk to customers Take feedback from customers Help customers All of the above

Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better? Increase the cos Give better customer service Stop the business Change the business

Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? How is it? Good customer relationship in Bangalore shop Chennai is very hot There are more babies in Bangalore No reasons

A dissatisfied customer means _____ Happy customer Beautiful customer Unhappy customer Old customer

A customer who buys a product for the first time is ____. Bargaining customer Vendor New customer Researching customer

Royal Customers are those who ____ Keep coming back to the same shop Hate the shop New customers Ask for more discount

Ravi has a customer who bargains a lot. Customer wants to buy a dress which costs 500 rupees. But customer wants to pay only 300 rupees. What should Ravi do? Tell the customer to go away Give the dress for 300 rupees Talk to the customer and sell the dress for 400 rupees Do nothing

Meena sells milk packets. One day she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now? Say sorry to the customer Quickly give another packet of milk Make sure the customer is happy Get angry with the customer

Probing for customer needs means _____ To celebrate with customers Get angry with the customer To ask customers what they need To give discount

Caring for customers is key to growing your business. What does this mean? Care for what customers want Care in hospital Don't care for market Care for keys

___is a way to understand the customer's needs and emotions by asking Question. Apologize Probing Explaining Understanding

Tapsi is at a clothes shop to buy a gift for her friend. She is unable to choose the proper clothes. The salesperson can help her by asking _____ . Open Question Probing Question Closed Question All of them

Sudha buys vegetables from Karthik's shop. She is happy about the quality and pricing goods. She can help Karthik's business improve by ______. Sharing good words about the shop Watching the shop Hating Karthik Buying vegetables in other shop

___good and services is the right way to make profits. Studying Selling Practising None

Simple selling techniques every salesperson should know and practice are ____. Customer Cross selling Lying Buying

FAB means ____ Features Advantages Benefits Features Advices Benefits Five Advertisements Boards Festival Adventure Behalf

Swati needs to sell a laptop. She can use the _____ technique to sell it. FAB TAB Python Corel draw

Smitha needs to sell a mobile phone. She is writing down the advantages and benefit of the different phones. She is writing ____. Benefits Service FAB statement None

Customers sharing their experience and opinion about a product is called ____. Customer Support Customer feedback Customer Customer ID

Closing sales technique is an essential skill for a _____. Sales person Child Manager Clerk

A hotel asked its customers to fill customer satisfaction survey. What are they trying to do? Sell more hotels Take customer feedback Advertisement Promotion

Sales person tells the customer 'the offer exists today only'. This sales technique is called _____ Now or never closes Close down Question Lock down

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Employability skills encompass a broad spectrum of attributes and competencies that are essential for thriving in the modern workplace. These skills extend beyond technical know-how and academic qualifications, emphasizing the personal qualities and capabilities that enable individuals to excel in diverse professional environments.

At the core of employability skills is effective communication. This includes not only the ability to articulate ideas clearly but also active listening, empathy, and proficiency in various forms of communication, such as written, verbal, and nonverbal.

Collaboration and teamwork are also crucial. Employers value individuals who can work harmoniously with colleagues from diverse backgrounds, contribute meaningfully to group efforts, and navigate interpersonal dynamics to achieve common goals.

Problem-solving and critical thinking skills are highly sought after in today’s rapidly evolving workplaces. The capacity to analyze complex situations, identify solutions, and make informed decisions is indispensable for addressing challenges and driving innovation.

Adaptability and flexibility are essential qualities in an era characterized by change and uncertainty. Employability skills encompass the ability to embrace new technologies, methodologies, and ways of working, as well as to thrive in dynamic environments where unexpected circumstances may arise.

Time management and organizational skills are fundamental for maximizing productivity and meeting deadlines. Individuals who can effectively prioritize tasks, manage their workload, and maintain focus amidst distractions are valued assets in any organization.

Leadership qualities are also integral to employability. Whether in formal leadership roles or as contributors within teams, individuals who can inspire, motivate, and empower others to achieve their full potential are highly regarded.

In summary, employability skills encompass a diverse range of attributes and competencies that are essential for success in the modern workplace. From effective communication and collaboration to problem-solving, adaptability, leadership, and continuous learning, these skills are the foundation upon which individuals can build fulfilling and rewarding careers.