Prepare for your examinations with a set of multiple choice questions (MCQs) related to Employability Skills – Communication Skills for All ITI Trades.

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Communication Skills

We can share our thoughts ideas and feelings through __________ . Communication Reading Watching Hearing

Effective communication needs to be Simple Clear Complete All of the above

Which among these is not a type of communication? Verbal Non-Verbal Visual Sorrow

Nitya wanted to discuss an issue with her teammates. What type of communication is it? Written Verbal Image Video

The way we sit our facial expression and body language show _______ communication. Non- verbal Physical fitness Strength None

Verbal communication is the use of ______ . Sign Words Maths Images

Forms of verbal communication ___ . Written Speaking Both A&B Learning

Clear communication leads to _____ . Different work Opposite work Slow work Faster work

Seetha is speaking to her customers to understand how to improve her business. What type of communication is this? Verbal Communication Non-Verbal Communication No Communication Written communication

Raj and Tej talk to each other only on the phone. What type of communication is this? Sign communication Non-Verbal Communication Verbal Communication Written communication

Letter is a form of _______ communication Non-verbal Spoken Written Telephone

A formal letter can be used for _________ purposes. Boring Official Friendship Fighting

Reg in the letter means ____ . Regarding Subject Greetings Body

Tom received a letter but it did not have any details of who sent it. The letter was missing the _______address. Receiver's Sender's Greetings Greetings

Sam wanted to apply for a job. He thought of writing a cover letter to the company. But his friend suggested to attach _________ with the cover letter. Brochure Leave Formal Resume

Which is not a type of non-verbal communication? E-mai Eye-contact Hand movements Facial expression

Shouting shows we are angry. Talking very slowly shows we are tired or sleepy. What part of non- verbal communication helps us understand this? Smile Hand movements Tone of voice Eyes movements

Distance between yourself and the other person is called __________. Spatial distance Relationship Informal Close

Samuel meets his co-worker Jerry everyday in office. When we are with a co-worker we should not stand or sit ________ to him Too close Very Far Minimum distance Never

Cherry is going for an interview. What should she not do? Wear formal dress Apply too much makeup or perfume Take her resume Wear clean clothes

You can speak to your friend Formally Informally Quietly None

Which is not a type of communication? Verbal Non-verbal Written Driving

Formal communication is used at ________ . Friend House Party Workplace

Vinod met his new manager at his workplace. He had to _______ himself first. Thank Introduce Appreciate Praise

Whenever we are communicating we have to be dressed appropriately maintain our body language and maintain _____ . Shout Make up Eye contact None

xchange of ideas happen through _______ . Communication Listening Watching Singing

At workplace communication must follow the _____ . Ideas Text 6Cs Close

Organizations communicate mainly through _____. Letters E-mails Project Unfamiliar words

Surya and his team of 10 members are in a meeting. Surya is speaking in Hindi. 6 members in his team understand Hindi. 4 members do not understand Hindi. What should Surya not do? Meeting his team Talking Remove 4 members Speak in Hindi

Vishu has to send some secret official documents to his manager. How should he not send it? Whatsapp Email Speed Post Directly meet his manager and give

Different people work together on the same task is called ______ Teamwork Project Meeting Discussion

The concept of ____ best describes importance of teamwork. Unity Synergy Team Group

Sharing will help everyone feel involved and _____ . Happy Sad Motivated Close

Ram Vinay and Sandeep are working as a team to finish the geography project. Vinay is sharing his thoughts. What are Vinay and Sandeep supposed to do? Listen actively Play Go around the school None

Tina and Lyra's team are working together to finish the school painting project. What should both the teams do to finish the project? Resist Share responsibility Fight Argue

Argument or disagreement between two groups of people is called _____ Teamwork Conflict Happiness None

Conflict usually creates ____ Negative emotions Positive emotions Happy emotions Fight

Conflict in workplace affects _______ . Ability to work Get more salary Clean the office Common

James had to meet his team members Suraj Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of _______ Poor communication Typing error Stress Poor listening

Shwetha and Rakshit are coworkers. They are angry with each other because they have not completed a project properly. Which is a good way to resolve such conflicts in the workplace? Remove members Find different ways to solve the problem Beat each other Give police complaint

Negative comments made about our action or performance is called ______. Appreciation Congratulations Criticism Reward

If a person receives harsh unfair and very negative criticism they feel very unhappy. What type of criticism is this? Helpful criticism Fair Criticism Unfair criticism None

During Criticism we must remain _____ and ____ to the person Happy and Joyful Calm and listen Shout and cry Fight and cry

Priya received constructive (helpful) criticism from her manager about her latest project. What should she do? Listen Understand Thank her manager All the above

Kishore's manager gave him positive and negative feedback. Kishore is feeling confused. What should he do next? Calm down and think Try to understand the positive points given by his manager Try to understand the negative points given by the manager All of the above

We start communicating when we are ______ Adults Parents Children Old

Rita talks to her customers. But she is unable to understand what they say. What should she do? Improve her listening skills Stop talking to them Fight with customers Stop her business

You are unable to share your message properly in an email. Which skill should you improve? Writing communication Speaking Reading Playing

You are scared to communicate with others. What are some ways to solve this problem? Find your strengths about communication Find your weakness about communication Find ways to improve & learn more about your weakness All of the above

Satish always argues with his manager when his manager gives him feedback. What do you do Satish would do? Listen and understand Get angry Feel nervous Avoid his manager

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Employability skills encompass a broad spectrum of attributes and competencies that are essential for thriving in the modern workplace. These skills extend beyond technical know-how and academic qualifications, emphasizing the personal qualities and capabilities that enable individuals to excel in diverse professional environments.

At the core of employability skills is effective communication. This includes not only the ability to articulate ideas clearly but also active listening, empathy, and proficiency in various forms of communication, such as written, verbal, and nonverbal.

Collaboration and teamwork are also crucial. Employers value individuals who can work harmoniously with colleagues from diverse backgrounds, contribute meaningfully to group efforts, and navigate interpersonal dynamics to achieve common goals.

Problem-solving and critical thinking skills are highly sought after in today’s rapidly evolving workplaces. The capacity to analyze complex situations, identify solutions, and make informed decisions is indispensable for addressing challenges and driving innovation.

Adaptability and flexibility are essential qualities in an era characterized by change and uncertainty. Employability skills encompass the ability to embrace new technologies, methodologies, and ways of working, as well as to thrive in dynamic environments where unexpected circumstances may arise.

Time management and organizational skills are fundamental for maximizing productivity and meeting deadlines. Individuals who can effectively prioritize tasks, manage their workload, and maintain focus amidst distractions are valued assets in any organization.

Leadership qualities are also integral to employability. Whether in formal leadership roles or as contributors within teams, individuals who can inspire, motivate, and empower others to achieve their full potential are highly regarded.

In summary, employability skills encompass a diverse range of attributes and competencies that are essential for success in the modern workplace. From effective communication and collaboration to problem-solving, adaptability, leadership, and continuous learning, these skills are the foundation upon which individuals can build fulfilling and rewarding careers.